🚚 Shipping Policy

At Kremberry Studio, we strive to deliver your handmade products in a timely and efficient manner. Please review our shipping policy below to better understand our processes and services.

1. Processing Time

All orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

• Domestic Shipping (South Korea): Shipping is free for orders over ₩125.000. For orders under ₩100.000 a flat fee of ₩3.000 applies.

• International Shipping (Worldwide): Shipping fees are calculated based on the destination and the size of the order. You will see the exact shipping cost at checkout.

• Estimated Delivery Times:

  • Domestic: 3-7 business days

  • International: 4-9 business days (depending on the country and customs process)

Please note that the delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, weather, or other factors beyond our control.

3. Shipping Carrier

We use reputable carriers such as Delivered Korea, Korea Post, and others to ensure your order is delivered securely. You will receive tracking information once your order has shipped.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking details. You can track your order using the provided tracking number on the respective carrier’s website.

5. Customs, Duties, and Taxes

Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer, and they must be paid upon delivery.

6. Incorrect or Incomplete Shipping Information

Please double-check your shipping address before completing your order. If you notice an error in your shipping information, contact us immediately at [info@kremberrystudio.com]. We cannot be held responsible for delays or lost items due to incorrect or incomplete addresses.

7. Missing or Lost Packages

If your package is lost or appears to be missing, please contact the carrier directly using the tracking information. If you are unable to resolve the issue with the carrier, please reach out to us at [info@kremberrystudio.com] and we will assist you further.

8. Damaged Items

If you receive a damaged item, please contact us within 7 days of receiving your order. Provide clear photos of the damage, and we will work with you to resolve the issue by either issuing a replacement or a refund.

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If you have any further questions or concerns about shipping, please don’t hesitate to contact us at info@kremberrystudio.com. We’re here to ensure you have the best shopping experience!

Thank you for choosing Kremberry Studio!