❓ FAQ (Frequently Asked Questions)

Welcome to the Kremberry Studio FAQ page! Here, you'll find answers to some of the most common questions about our products, services, and policies. If you can't find the information you're looking for, feel free to contact us at info@kremberrystudio.com.

1. Where are your products made?

All of our products are handcrafted in Gwangju, South Korea. We take pride in the rich traditions of Korean craftsmanship and combine them with modern designs to bring you unique and high-quality items.

2. How can I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details. Once your order is confirmed, you will receive an email with your order summary and tracking information.

3. Do you offer international shipping?

Yes! We offer worldwide shipping, so no matter where you are, you can enjoy our handmade Korean products. Shipping fees are calculated at checkout based on your location.

4. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay

• Google Pay

5. Can I customize or personalize an item?

Currently, we do not offer personalization or custom-made products. However, we are continuously exploring ways to expand our offerings and may introduce customization options in the future.

6. How do I track my order?

Once your order has shipped, we will send you a confirmation email containing tracking details. You can use the tracking number to monitor the status of your shipment directly on the carrier's website.

7. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at info@kremberrystudio.com. Once an order has been processed and shipped, we are unable to make any changes. We recommend checking your order carefully before submitting.

8. How do I return an item?

If you are not completely satisfied with your purchase, you can return items within 14 days of receiving your order. Please refer to our Refund Policy for complete instructions on how to return an item.

9. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include clear photos of the damage or defect, and we will assist you with a return or replacement at no extra cost.

10. How do I contact customer service?

You can reach our customer service team by emailing us at info@kremberrystudio.com. We aim to respond to all inquiries within 24-48 hours.