🔄 Refund Policy

Last updated: 02.07.2025

At Kremberry Studio, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a clear and straightforward return and refund process. Please read the following policy carefully to understand your rights and options.

1. Return Eligibility

You can return your items within 14 days of receiving your order for a full refund, subject to the following conditions:

• The product must be unused and in the original condition, including all packaging.

• The product must not have been damaged or altered in any way.

• Returns are only accepted for products purchased directly from our website, www.kremberrystudio.com.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact us at info@kremberrystudio.com within 14 days of receiving your order. Include your order number and the reason for the return.

2. Once your return is approved, we will provide you with a return shipping address and instructions.

3. Please securely pack the item(s) in their original packaging and ship them back to us. You are responsible for the return shipping costs, unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.

Please note that:

• Shipping fees are non-refundable.

• You are responsible for the return shipping cost unless the return is due to a defective or incorrect item.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Personalized or custom-made products

• Sale items

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@kremberrystudio.com within 7 days of receiving your order. Please include photographs of the damage or defect, and we will arrange for a replacement or a full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within 7 business days after confirmation, please check with your bank or credit card company. It may take some time before the refund is officially posted. If you still haven’t received your refund, please contact us at info@kremberrystudio.com.

8. Changes to This Refund Policy

We reserve the right to update or modify our Refund Policy at any time. All changes will be posted on this page with an updated “Last updated” date.